Awesome and entertaining customer service from IWOOT!
I’m sorry to hear about this, but thank you for letting us know.
I’ve just sent a request for a new one to be sent out to you, so you should receive it soon.
There’s no need to return the broken one, we wouldn’t want the posties to be carrying around broken pottery in their bags – they have enough to complain about! Just take care and dispose of it safely.
I hope this helps a wee bit?